| Contact Us |
back to top
 |
| Creating an Account |
back to top
|
Why should I create an account on Autogeek.net?
Creating an account is completely optional. It allows us to store your billing and shipping addresses to make the ordering process faster the next time you shop with us. This information is guarded by a password chosen by you, and no one else will have access to it. *The account does not save your credit card information. You do not have to log in to place an order
What if I lose my password or forget my username?
Passwords and usernames are not recoverable. We suggest you make a note of your password and username, or choose something you can easily remember. You do not need to log in to place an order.
If I create an account, am I also registered on AutogeekOnline.net?
No. The Autogeek.net store and the AutogeekOnline.net forum are two separate entities.
| Placing An Order |
back to top
|
You can place an order online through our secure website.
When you’re ready to checkout, view your shopping cart and click checkout. On the next page you will enter your billing and shipping information and a coupon code in the space provided. The code will automatically apply the discount to applicable items in your shopping cart. Only one coupon code may be used per order.
We collect sales tax on orders shipping to any state where Autogeek has a physical presence, or is otherwise required to collect tax by law. We will automatically add the appropriate state and local taxes if your delivery location is in any of the following states: AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, NC, ND, NE, NH, NV, NJ, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.
Alabama Rule 810-6-2-.90.02 - Seller has collected the simplified sellers use tax on this transaction(s) for Alabama customers and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R009906544.
How long does it take to process an order?
In-stock items are usually shipped within 1 business day. Special orders and custom items are shipped from the manufacturer and will require more time to ship. Specific information on custom items is provided at the bottom of each item’s page in the description.
Yes. Autogeek.net is served through a secure connection using 128-bit SSL v2/v3 encryption. Every step of the order process is encrypted. Credit cards are verified by a multi-point process based on the customer’s billing address.
We do not under any circumstances trade, sell, or share your information with anyone. Your privacy and security are important to us.
The billing address is where you receive your credit card bill. We must have the correct billing address to process your order. If we do not have the correct billing address, your card will decline and we will contact you to get the correct address.
What forms of payment are accepted?
We accept Visa, American Express, Master Card, Discover, and PayPal.
What should I know about "Buy One, Get One", Bonus items, sale prices, and other limited time offers?
"Buy One, Get One" offers, bonus item offers, temporary sale price offers, and similar limited-time offers are only available during the time of the promo. If an item is added to your cart and the order is placed after the promo run time, the additional items will not be included.
Each customer is limited to a total quantity of two Buy One, Get One deals of any single item per household.
Orders must meet minimum order requirement to qualify for a free gift. Orders that do not qualify will have the free gift removed. A free gift is valid only on orders that are shipped from our warehouse. Orders with drop shipped items will not have a free gift included.
| Shipping |
back to top
|
Can I ship to a different address than my billing address?
Yes. As you checkout, you will be asked for your billing address and your shipping address if it is different. We must have your billing address to charge your credit card. It is for verification purposes. If you supply a separate shipping address, your order will ship to that address. Please note that orders shipping to an address other than the billing may require a signature.
How long will it take to receive my order?
Delivery times vary by location and shipping method chosen. Delivery time starts from the next full business day after the order leaves our warehouse. * Orders must be placed by 11:00 a.m. EST to ship out the same business day.
Can I schedule a drop-off time?
No. What time your package arrives is determined by the delivery driver’s route in your area.
Will I have to sign for the package?
Not typically. The driver will usually leave the package, unless there have been a high number of claims in your area. We can put “no signature required” on the order at your request. If you request “no signature required” AutoGeek and the shipping company assume no further liability for missing or lost packages.
Is tracking information provided?
Yes. An email is automatically generated when your package leaves our warehouse. It is sent to the email address you provide when you place your order. If you do not provide an email address, we cannot send tracking information. The email is sent via an automatic delivery system called Quantum View Notify.
Why didn’t I receive tracking information?
Spam filters can sometimes block tracking emails. Also, if we have an incorrect email address or no email address, we cannot send tracking information.
What are the shipping rates for the contiguous United States?
We charge a flat rate based on the order value. Please note that shipping on oversized orders – including but not limited to case lots, bulk items, heavy items, or orders containing 4 or more gallons - may be higher than these prices. * Orders must placed by 11:00 a.m. EST to ship out within 2-3 business days.
Expedited orders shipping to a different billing address may be delayed or require a signature. AutoGeek reserves the right to request that expedited orders ship only to the billing address and to require a signature.
Please note that shipping on oversized, case lots, bulk items or heavy items may be higher than these prices. Due to federal regulations orders with aerosol items are not permitted to go air. Orders shipping within the continental US (48 states) must placed by 11:00 a.m. EST to ship out withing 2-3 business days. Not available for oversized and custom items, hot water extractors, complete wash systems, special order items and vacuums.
On oversized items, we have noted that the item will require a shipping rate quote for expedited or international shipping. These items include, but are not limited to: buffers, complete wash systems,case lots, bulk items and vacuums.
These rates do not apply to hot water extractors. See specific item for shipping cost
Shipping to Hawaii, Alaska, Puerto Rico, and military addresses?
Yes! We ship via USPS Priority Mail to Hawaii, Alaska, Puerto Rico, and APO, FPO military addresses. No aerosol products. The rates below DO NOT APPLY to oversized items these items include, but are not limited to: heavy liquids, buffers, complete wash systems, case lots, bulk items, vacuums and blowers, carpet extractors and special order items like BLT Mats, WeatherTech, ParkSmart Mats and Highland. We will contact you for approval before shipment if additional shipping charges apply.
What are the shipping rates for Canada?
Shipping rates includes Handling, Packing, Insurance and VAT. In order to make it simple for you, we charge one low delivery charge based on the total value of your order.
- Canada Shipping Prices include duties, taxes, or brokerage fee. Consult your local customs authorities to determine if any imports tariffs apply.
- These rates DO NOT APPLY to Special Order Items like BLT Mats, WeatherTech, ParkSmart Mats and Highland. * Heavy liquids or oversized packages may require additional shipping charges. We will contact you for approval before shipment if additional shipping charges apply. These items include, but are not limited to: buffers, complete wash systems, and vacuums.
What are the shipping rates for international destinations?
Due to increased shipping costs, we require a $100 minimum purchase on international orders. Shipping on international orders will vary. We ask that international customers place an order on the website and choose International Shipping for the shipping option. Your credit card will not be charged at this time. *If you pay via PayPal, funds will be automatically withdrawn by PayPal. Within 1-3 business days of receiving your order, we will email you a shipping rate quote based on the actual weight of your order. Upon your approval of the quote, we will charge your credit card and ship your order. We cannot ship your order until we receive your approval. *Please note, if you add anything to your order after we have calculated shipping, the price will increase because of the increased weight.
- We are not responsible for duties, taxes, brokerage fees, or tariffs.
- We cannot control delivery times to international destinations.
- We cannot ship aerosol products or custom items internationally.
- We are unable to ship Buy One, Get One items, clearance items, or other sale items made by PBMG to freight forwarders or to international customers.
- International orders over $500 dollars may require a bank transfer.
- International orders can ONLY ship to the billing address.
- We can not be responsible for damaged packages once they leave the freight forwarder.
Address Corrections?
If your shipping address is incorrect on your order, please call us as soon as possible and we will be happy to change it for free. Couriers charge $10 to redirect a package once it has shipped. There is no charge for us to correct the address before the package is shipped.
| Returns & Exchanges |
back to top
|
Items must be returned within 30 days in like new condition with original packaging. * See exceptions below. To return an item, call us toll free to receive a Return Authorization Number and instructions. Write this number on the outside of the package. Products returned without authorization will not be accepted.
All "Free Shipping Offers" will be charged a normal shipping charge before a refund is issued. If the return of a product or products causes the original order to fall below the free shipping threshold the remaining items and returned items will be billed for the normal shipping charges.
The cost of the returned items, minus shipping charges, will be promptly credited via the payment method used. It may take 5-7 days for your bank to process the credit.If you have received a defective item, please contact us.
Who pays for return shipping costs?
AutoGeek covers return shipping costs if the return is due to a manufacturing defect or as a result of our error. We will provide you with a pre-paid FedEx label to return the product(s) to us in this situation.
Items returned for reasons other than defect or AutoGeek error will not be provided with a pre-paid FedEx return label. These returns include reasons such as "changed my mind," "did not like the product" and "ordered the incorrect product".
Are there any items that cannot be returned?
Custom-made items cannot be returned. These items are made for your specific vehicle. Custom items include, but are not limited to: car covers, custom seat covers, Lloyd floor mats, and custom license plates. Please verify that the information provided for a custom item is correct before placing your order. Custom items are noted as such on the product page. We can only accept returns on custom items in the event of a manufacturer error.
Covercraft: Per Covercraft, we cannot accept returns on the following car cover fabrics: Form Fit, WeatherShield HP, WeatherShield HD, and Sunbrella. A 15% restocking fee will be charged on all other returned Covercraft items, including ready-fit car covers, Canine Covers, pet products, and Seat Gloves.
Electronics: Returned electronics (including buffers, battery tenders, tire gauges, vacuums, and blowers) are subject to a 20% restocking fee if product has been used or opened. There is no restocking fee for a defective product returned in exchange for the same product.
Garage Mats: Item can be returned, ONLY if it is in the original packaging and in resalable condition as new. Once the item has been received and inspected, we will issue you credit for the amount of the item, less a 15% restocking fee. This item can not returned if mat has been installed or used. Shipping fees cannot be refunded. A 15% restocking fee will also be charged on all returned Tornador Car Cleaning Tools
Hot water extractors, steamers, and the Rebel Auto Detailing Supply Carts are non-returnable.
Yes. Please call us and let us know that you will be returning an item and what item you would like instead. We will assign a Return Authorization Number, which must be written on the outside of the package. Upon our receipt of the returned item, we will ship out the new item. You will be credited or charged the price difference, less shipping, to the original form of payment.